Refund policy

At [CLOSETIK], your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

The return request is submitted within [1 DAYS] of receiving your order.
The product is unused, unworn, unwashed, and in its original condition.
All original tags, labels, accessories, and packaging are intact.
The item is returned with the original invoice or proof of purchase.
The product is not listed under our non-returnable items.

We reserve the right to decline returns that do not meet the above conditions.

2. Return Timeframe

You must initiate your return within [5 DAYS] of the delivery date.

Once your return request is approved, we will provide instructions for returning the item. Please ensure the product is shipped back within the timeframe communicated by our customer support team.

3. Refund Process

After we receive your returned item, it will be inspected to verify that it meets our return eligibility criteria.

If your return is approved:

Your refund will be processed to the original payment method used for the purchase.
Refunds are typically processed within [1 DAY] after the returned item has been inspected and approved.
Depending on your bank, card issuer, or payment provider, it may take additional time for the refunded amount to appear in your account.

If your return does not meet our return conditions, the refund request may be declined, and the item may be returned to you.

4. Exchanges

We offer exchanges for eligible items, subject to product availability.

You may request an exchange if:

You received the wrong item.
The item has a manufacturing defect.
You need a different size or color (subject to availability and our exchange policy).

If the requested replacement is unavailable, you may choose an alternative product (if applicable) or receive a refund in accordance with this policy.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [3 DAYS] of delivery.

When contacting us, please include:

Your order number.
A description of the issue.
Clear photographs or videos showing the damage, defect, or incorrect item.

After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate resolution, depending on the circumstances.

6. Non-Returnable Items

The following items are generally not eligible for return or exchange unless they are damaged, defective, or incorrectly delivered:

Products that have been worn, washed, altered, or used.
Items without original tags or packaging.
Gift cards or store credit.
Personalized or custom-made products.
Products marked as "Final Sale" or "Non-Returnable."
Items returned after the applicable return period.

Additional exclusions may apply where required for hygiene or safety reasons.

7. Return Shipping Costs

If the return is due to:

A damaged, defective, or incorrect product, [CLOSETIK] will bear the applicable return shipping cost or arrange a return pickup where available.
A change of mind, incorrect size selection, or any other customer-related reason, the customer may be responsible for the return shipping charges, unless otherwise stated.

Any applicable return shipping charges will be communicated before the return is processed.

8. Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it may no longer be eligible for cancellation and will instead be subject to this Return & Refund Policy.