Terms of service

Welcome to [CLOSETIK]. These Terms of Service govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.

1. Eligibility

By using this website, you represent that:

You are at least 16 years of age or are using the website under the supervision of a parent or legal guardian.
The information you provide is accurate, complete, and up to date.
You are legally capable of entering into a binding contract under applicable Indian law.

2. Account Terms

If you create an account with [CLOSETIK], you agree to:

Provide accurate and current information.
Keep your login credentials confidential.
Be responsible for all activities that occur under your account.
Notify us immediately of any unauthorized use or suspected security breach.

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or unlawful activities.

3. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR), unless otherwise specified.
Applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.
We reserve the right to modify product prices at any time without prior notice.
Payments must be completed using one of our accepted payment methods.
Orders will only be processed after successful payment authorization or confirmation, unless Cash on Delivery (COD) is offered and selected.

If a payment is declined or cannot be processed, we reserve the right to cancel the order.

4. Product Descriptions

We make every effort to ensure that product descriptions, images, specifications, colors, and pricing are accurate.

However:

Actual product colors may vary due to differences in screen displays.
Minor variations in size, color, finish, or design may occur.
We do not guarantee that every product description is completely free from errors.

If we discover an error relating to a product listing, we reserve the right to correct it and, if necessary, cancel affected orders.

5. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to:

Accept or reject any order.
Limit or cancel quantities purchased.
Refuse orders suspected of fraud, unauthorized resale, pricing errors, or misuse of promotional offers.
Request additional information before processing an order.

If an order is cancelled after payment has been received, the applicable refund will be processed using the original payment method.

6. Shipping and Delivery

We aim to dispatch orders within the estimated timelines displayed on our website.

Please note:

Delivery timelines are estimates only.
Delays may occur due to weather, logistics issues, public holidays, government restrictions, or circumstances beyond our control.
Customers are responsible for providing accurate shipping information.
We are not responsible for delays or failed deliveries resulting from incorrect addresses or unavailable recipients.

Risk of loss and ownership of products generally passes to the customer upon successful delivery.

7. Returns and Refunds

Our Returns and Refunds Policy forms part of these Terms.

Where eligible:

Return requests must be submitted within the period specified in our Returns Policy.
Returned products must be unused, unwashed, and in their original condition with all tags and packaging intact, unless the product is defective.
Certain items may not be eligible for return due to hygiene, customization, promotional, or other stated reasons.
Approved refunds will generally be processed to the original payment method within [5 BUSINESS DAYS] after the returned item has been inspected and approved.

We reserve the right to reject returns that do not meet our stated return conditions.

8. Prohibited Uses

You agree not to use the website to:

Violate any applicable law or regulation.
Engage in fraudulent, deceptive, or misleading conduct.
Infringe the intellectual property rights of others.
Upload or transmit malicious software, viruses, or harmful code.
Interfere with the operation or security of the website.
Attempt unauthorized access to our systems or user accounts.
Use automated tools to scrape, copy, or collect website data without permission.
Use the website for unlawful resale or commercial exploitation without authorization.

Violation of these Terms may result in suspension or termination of access and, where appropriate, legal action.

9. Intellectual Property

All content on this website, including but not limited to logos, trademarks, product images, graphics, text, videos, website design, and other materials, is owned by or licensed to [CLOSETIK] and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use any content without our prior written permission.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

[CLOSETIK] shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
Our total liability relating to any claim shall not exceed the amount actually paid by you for the product giving rise to the claim.
We are not responsible for delays, interruptions, or failures caused by events beyond our reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

11. Indemnification

You agree to indemnify and hold harmless [CLOSETIK], its owners, employees, affiliates, and service providers from any claims, liabilities, damages, losses, costs, or expenses arising out of your violation of these Terms or misuse of the website.

12. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts located in [PRAYAGRAJ, UTTART PRADESH], India, unless otherwise required by applicable law.

13. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with a revised Effective Date. Continued use of the website after such updates constitutes your acceptance of the revised Terms.